Refund policy

To start a return, exchange, or warranty request, please visit our self-service portal: www.ornaobjet.com/a/return


⚠️ Non-Refundable / Non-Exchangeable Notice

  • Sealing Tape Policy: Products with the factory sealing tape removed or broken are strictly non-refundable and non-exchangeable (unless covered under the 5-Day Arrival Issues or 1-Year Functional Warranty).


1. Unopened Returns & Exchanges (30 Days)

We accept returns and exchanges for unopened and unused items within 30 days of delivery.

  • Condition: Items must be in their original, unopened condition with all factory seals and packaging intact.

  • Fees: Return shipping costs and a restocking fee will be deducted from your final refund amount.

  • Exchanges: To exchange an item, please submit a return request for your original item and place a new order online.


2. Damaged, Defective, or Incorrect Items on Arrival (5 Days)

If your order arrives damaged, defective, or with incorrect items, you are eligible for a free replacement or full refund within 5 days of delivery.

  • Requirement: Clear photos or videos of the damaged item and original shipping packaging are required to process your claim.

  • Cost: No additional shipping or restocking fees will apply.


3. Functional Warranty (365 Days)

We offer a 1-year warranty covering functional defects occurring during normal, intended use within 365 days of delivery.

  • Coverage: Eligible items with functional defects will be replaced with a free replacement unit.

  • Exclusions: Damage resulting from accidents, misuse, unauthorized modifications, or normal wear and tear is not covered.


How to Process Your Request

  1. Visit http://www.ornaobjet.com/a/return.

  2. Enter your Order Number and Email Address associated with the purchase.

  3. Select the item(s) you wish to return/exchange and follow the on-screen instructions to submit your request.

 

If you have any questions, please reach out to our email orders@ornaobjet.com